How do invoices work?

There are three flavors for how invoices can work on your platform. These are:

• Invoices are generated when an order is placed
• Invoices are generated when an order is completed
• Invoices are never generated

Invoices are generated when an order is placed

When an order is placed, an invoice is immediately generated, regardless of whether the order has been paid for. In this scenario, the invoice is attached to the order confirmation to your customer. Whenever the order is canceled, a credit invoice will be generated.

Invoices are generated when an order is completed

When an order is placed, the customer will get an order confirmation. After paying (and thus completing) for their order, an invoice is generated. In this scenario, the invoice is attached to the payment confirmation to your customer. When the order is canceled, a credit invoice will be generated if the order has had an invoice generated (meaning only paid orders will have credit invoices).

Invoices are never generated

Invoices are never generated, and no invoice information is visible to you or your customers.

Switching modes

If you want to use a different invoice mode, contact us.